Orbit Event Rentals office and showroom is open from 8:30 to 4:30. Our warehouse is open from 8am to 4pm and closes for lunch 11-12pm. The receiving gate is closed during this time so all warehouse employees can have lunch.

We are located at 9525 Sorensen Avenue, Santa Fe Springs CA. Nearest cross street is Santa Fe Springs Road.

Our website catalog allows you to create a quote 24/7. This online service allows you to view at each item available for your event at your leisure. You will then send your request for a quote directly to us. Our staff will contact you as quickly as humanly possible or you may call our office.

Once we have gathered all the information needed for your event Orbit Event Rentals will email you a formal quote. You will review and confirm everything is correct; Name, address, phone, event date, reserved items, quantities, etc. This may take a few email revisions back and forth. Once you are satisfied with the formal quote, you may follow the WebPaymentLink to pay your deposit (See Payment Policy). Our staff will then apply your payment to your contract and your items will be reserved. You will receive a copy showing payment received on your reservation. Your equipment is now confirmed and being held for your specific date.

Setting an appointment is highly recommended. To schedule your appointment go to MyEventVision and complete the form. OER staff will review your information and schedule an appointment so the items you are requesting will be available for you to see.

Our showroom is located at 9525 Sorensen Avenue, Santa Fe Springs, CA. Our showroom is open from 9am to 4pm. We highly recommend scheduling an appointment and completing the MyEventVision form so we may be prepared to show you the items of your choice.

Our rental rates are listed on our website catalog. The price listed is standard usage ie. if your event is on a Saturday or Sunday, you may pick up items at will call on Friday and return on Monday (we are closed Saturday and Sunday). If your items are being delivered the dates of delivery are “typically” delivered the day before your event and pick up the day after your event (except Saturday and Sunday). This may be different, depending on amount of equipment, location protocol, truck, and route availability.

Standard delivery/pickups are typically scheduled one day prior to the event and picked up one day after the event between the hours 8 AM and 4 PM Monday through Friday. Customers are welcome to phone our logistics department the day of delivery to get an estimated time of delivery. During peak seasons your delivery/pickup may be rescheduled. Our office will contact you if a change is necessary. Scheduled time deliveries may be available on a prearranged basis and will be subject to additional costs. Please review Delivery and pickup policy for full disclosure

We do offer this service. If you are interested in scheduling set up and or break down please discuss with our sales team at the time of your quote. We set up dance floors, stages, and canopies which is included with the price of the item. We do
not set up china or linen.

You may pick up your reserved equipment at our warehouse. Orders paid in full may drive directly to will call (follow blue line). Some items are delivery only due to weight, size, fragility, and girth etc. Our sales team will inform you if any of
your items cannot be will called.

Please read our Will Call Policy which provides things you must know about will calls. We also have a page Will it fit which gives you an idea of what your vehicle can hold. If you are still unsure whether your items will fit in your vehicle discuss
with our sales staff

Final changes on reservations may be made 7 days prior to your will call or delivery. After that all items on the contract will remain as is. If there are any last minute changes a service fee may be assessed and items are subject to availability.

All items in your possession are for your use during your event. There are no refunds for unused items.

OER offers a damage waiver (not insurance) for any items damaged that are repairable and brought to the items original quality. This fee is added to your contract. If you wish to waive the damage waiver you are responsible for the full retail replacement cost of each damaged item.
Read full damage waiver policy.

Damage waiver does not cover;

1.  Missing or lost items.
2.  Negligently/intentionally damaged items, items not used in the proper intended use, brute force usage.
3.  Customers’ failure to care for the rental items as a prudent person would his/her own property.
4.  Linen (see Linen Policy)

If any items are missing the replacement cost will be charged to your credit card on file. You will have 3 business days to locate item and return to our office for a refund if applicable.When your event is over, and all items are satisfactorily receive in our warehouse, your contract will be closed and considered completed. You will receive your finalize completed contract via email within 7-10 days.

Our linen come is a large variety of colors, textures, patterns, and sizes. Our selections are sized to fit standard industry rental tables. If your tables are other
sized please review the Linen Sizing Chart for dimensions of linen to determine size needed.
Please be advised that colors over the internet can vary. We recommend bringing a linen swatch to our office to match up to our linens. (see Linen Sizing Chart)

Linen must be dry and free of debris to prevent mold (See Linen Policy) Cooking equipment i.e. BBQs, Griddles, Ovens, stoves must be returned clean. All china, glassware, flatware and any items that make contact with food must be completely rinsed and free of any food particles. Unrinsed items will be charged a cleaning fee (See Equipment cleaning policy).

The installation of canopies involves several logistical considerations and requires detailed planning to ensure a smooth and successful setup. Canopy rentals provide events beauty and sophistication as well as some protection from the elements.

They come in many sizes at 10’ increments. For large canopies our staff needs to to survey the location. Once done, our staff will prepare your quote and layout with all requirements and additional rental items requested. See Canopy Rental Policy.

Please note, some events may require city, county and or state permits which are the responsibility of the client. Orbit Event Rentals offers services for pulling permits with ample time at an additional cost.

Our staff will communicate your contract needs via email. If you make a change to your order, you will receive a revised copy. If you update your location address, etc. you will receive a revised copy. If an item is missing upon return you will receive a copy of the replacement cost charged to your credit card on file. You have 3 business days from the date of email notice to locate and return to our office. We keep you posted at every step of the way so that there are no surprises through our interaction. Any additional fees you incur, i.e. add ons, missing items, additional deliveries etc will be charged to your credit card on file which you will see on your finalized contract. (See payment policy)

The wording on the back of each transaction/rental contract may be read at Rental contract Terms and conditions.